# NetBeez releases BeezKeeper version 14.4!

**URL:** https://community.netbeez.net/t/netbeez-releases-beezkeeper-version-14-4/251
**Category:** Announcements
**Tags:** release
**Created:** [February 6, 2025, 1:33am UTC](https://community.netbeez.net/t/netbeez-releases-beezkeeper-version-14-4/251 "2025-02-06T01:33:43Z")
**Posts on this page:** 1
**Page:** 1

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### Author: ![panickos](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.netbeez.net/panickos/32/8_2.png) [@panickos](https://community.netbeez.net/u/panickos)
#### Post date: [February 6, 2025, 1:33am UTC](https://community.netbeez.net/t/netbeez-releases-beezkeeper-version-14-4/251/1 "2025-02-06T01:33:43Z")

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Hello, NetBeez Community!

We’re excited to announce the release of **v14.4**! This is primarily a **maintenance release** ([Release notes](https://help.netbeez.net/en/articles/10517404-release-notes-version-14-4)), featuring key improvements and bug fixes, including:

✅ **Server OS upgrade** to **Ubuntu 22.04**  
✅ **Docker upgrade** to the latest version ( **27.5.1** )  
🐞 **Bug fix:** Improved agent availability calculations to prevent rare cases where negative availability was reported  
🐞 **Bug fix:** More accurate test average calculations when agents are offline

## 📚 **New Documentation & Support Ticketing Platform**

We’re also launching a **new documentation help page** at **[help.netbeez.net](https://help.netbeez.net)** along with a **unified support platform** powered by **Intercom**. Now, all your conversations and support tickets will be handled in one place, making it easier and faster for us to assist you.

## 🔄 **Updating Your Installation**

### **Software Repositories & Firewall Dependencies**

The **BeezKeeper server** will automatically upgrade to **v14.4** on **Wednesday of next week** , unless manually overridden. This upgrade will also apply to agents.

⏳ The upgrade process may take **up to 30 minutes** on the server side. **DO NOT REBOOT** the server during this time. If you suspect an issue during the upgrade, please contact us at **[support@netbeez.net](mailto:support@netbeez.net)**.

📌 **Firewall Configuration:**  
Ensure your network firewall allows the server to connect to **NetBeez and third-party software repositories** (e.g., Ubuntu and Docker). Additionally:

- Agents must have **TCP/443** access to the server.
- **Port 3142** must be **open on the server** and accessible to agents. This port hosts an **APT cache instance** , which is critical for agent OS upgrades—especially for agents restricted from internet access.

📖 Learn more about the required **[firewall settings](https://netbeez.zendesk.com/hc/en-us/articles/8393384064269-Network-firewall-settings)** and the **[update process](https://netbeez.zendesk.com/hc/en-us/articles/201588249-Updating-NetBeez)**.

## 💬 **We’re Here to Help!**

We hope you’re getting the most out of your **NetBeez deployment**. As always, if you have any questions or encounter any issues, reach out to us at **[support@netbeez.net](mailto:support@netbeez.net)**.

This release is designed to provide a **smoother, more efficient experience** —explore the updates and let us know your thoughts! 🎉