Can I make my agents calculate Jitter and MOS? If so, how do I configure it?
Jitter and MOS are calculated from Ping results from tests that have an interval of 5 seconds or lower.
You can find out all the details on how to enable and view Jitter and MOS from our on-line documentation on Ping tests here: https://netbeez.zendesk.com/hc/en-us/articles/201249427-Ping